About us

We love creating innovative CXM solutions

Starmate
Our
Core Values

See how starmate transforms technology into real human connections. Our dedicated team provides customized, innovative solutions that identify and meet your individual needs. At starmate, we focus on you — valued, understood and connected. Together, we're building a future where personalized technology enriches and connects your world.

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#Growtogether

At starmate, we grow with you! Our team is exceptionally committed to your success by providing outstanding service and real added value through continuous development. Together, we create innovative solutions that are precisely tailored to your needs.

#TechWithHeart

starmate transforms technology into bridges to real human closeness. Our innovative solutions are tailored to not only recognize the unique needs of each user, but also to anticipate them. We focus on every customer — valued, understood and connected. With starmate, discover the future of personalized technology that connects and enriches.

#ValueDriven

At starmate, we have one mission: sustainability and excellence in everything we do. As a quality provider, we strive to exceed customer expectations. Every investment in our products guarantees long-term and excellent results.

Our goal
Our vision and goals: Revolutionary CXM solutions through smart data analysis and AI
Maria Scheitenberger
Customer Experience Consultant

“I have worked in consulting and software product management for over 10 years, my focus is on the successful introduction of CRM software. When it comes to customer communication, respectful and honest interaction is particularly important to me.”

Chris Wittlinger
Customer Success Operator

“With over 12 years of experience in customer service and online marketing, I ensure that our customers achieve the best results. Satisfaction and trust are my motivation. My goal: to continuously improve our product. ”

Our journey from start to now

2004
The beginnings in Switzerland

The software solution is being developed as a joint project with Switzerland Tourism. A project solution is created from existing product lines. This makes us known as CRM pioneers by creating a software solution for the first time that enables personalized digital communication for every consumer in a highly individual way.

2008
The first major milestone

More than 20 customers in Switzerland, Austria and Germany are now using the first successor generation (version 1.0) of the E-Marketing Suite. In the meantime, the original project solution has become the first version of a standard software product. A new module for highly automated processing of incoming emails is successfully introduced.

2018
Growth and development

More than 50 customers in Switzerland, Austria and Germany use the E-Marketing Suite in their 3rd generation of products. Numerous modules such as complaint management, case management and deep integration of BI are also being developed to maximize the benefits for our customers. A separate division is being founded in Ulm to drive the agilization and strengthening of the product line.

2024
The birth of Starmate

As part of a strategy process, the existing business unit with all employees related to the E-Marketing Suite product line is spun off and transferred to the company starmate. starmate remains part of the Wilken Software Group and combines the agility of a start-up with the stability of an established company. More than 100 customers are currently using our solution.

2025
The future begins

We are planning to deploy Major Release 4 with a focus on UX and AI — under the new product names “starmate core” and “starmate pro.” More information about this will follow...

2004
The beginnings in Switzerland

The software solution is being developed as a joint project with Switzerland Tourism. A project solution is created from existing product lines. This makes us known as CRM pioneers by creating a software solution for the first time that enables personalized digital communication for every consumer in a highly individual way.

The first major milestone

More than 20 customers in Switzerland, Austria and Germany are now using the first successor generation (version 1.0) of the E-Marketing Suite. In the meantime, the original project solution has become the first version of a standard software product. A new module for highly automated processing of incoming emails is successfully introduced.

2008
2018
Growth and development

More than 50 customers in Switzerland, Austria and Germany use the E-Marketing Suite in their 3rd generation of products. Numerous modules such as complaint management, case management and deep integration of BI are also being developed to maximize the benefits for our customers. A separate division is being founded in Ulm to drive the agilization and strengthening of the product line.

The birth of Starmate

As part of a strategy process, the existing business unit with all employees related to the E-Marketing Suite product line is spun off and transferred to the company starmate. starmate remains part of the Wilken Software Group and combines the agility of a start-up with the stability of an established company. More than 100 customers are currently using our solution.

2024
2025
The future begins

We are planning to deploy Major Release 4 with a focus on UX and AI — under the new product names “starmate core” and “starmate pro.” More information about this will follow...

fellow travelers

“Since 2015, we've seen a remarkable development in our email marketing. Since then, we have been able to respond specifically to the needs of our customers and significantly improve our communication. The results speak for themselves: Our opening and click rates have increased significantly. We are happy about the partnership and are looking forward to the next steps together with starmate! ”

Online Marketing & Digital Systems Consultant
“starmate has always shown how the e-marketing suite meets our specific requirements while acting modestly. Difficulties were clearly identified, without false promises. In the end, our expectations were even exceeded, which was all the more impressive. ”

Communications & CRM
“The e-marketing suite enables us to personalize mass communication based on user interests. Together with the motivated and competent team from starmate, we not only retain our customers, but also provide them with the appropriate content at every stage of the customer journey. This complete package offers us real added value”

First mayor
“Since we started using starmate's e-marketing suite, our internal processes have been significantly simplified. The intuitive user interface and extensive features enable us to manage customer relationships more efficiently and carry out targeted marketing campaigns. Since the introduction, we have seen a significant increase in our sales results and customer satisfaction. ”

Board/COO
“With starmate's e-marketing suite, we can now reach our audience even more precisely, whether for information or as part of advertising. By using EMS, we have been able to significantly advance our marketing strategies. Using the software is intuitive and easy to learn. And customer support is fast and friendly. It fits!”

Sales systems and CRM
“The E-Marketing Suite already impresses us with its versatile functions, as it makes the implementation of campaigns, such as newsletters, pension reminders or birthday greetings, particularly easy, fast and secure. In addition, it offers us the perspective option of setting up an interface to our customer data, which would significantly expand our marketing options. This is how we imagine digital customer loyalty.”

Head of Marketing
“We have been using the E-Marketing Suite for almost two decades. It allows us to address our guests efficiently and, as a standard solution, offers a remarkably high degree of individualization. This allows us to precisely map our target group structure and address it in a targeted manner. This flexibility combined with reliable support makes starmate an extremely valuable partner for us.”

Head of Marketing & Communications
“With EMS, we began successfully accompanying our theatre audience on their customer journey years ago. We are excited to see how we can further develop our customer relationships with starmate CXM.”

Tom Till
ceo
“Starmate's e-marketing suite enables us to communicate widely across the board as well as direct, customer-specific communication. With its interfaces, EMS enables efficient and data-based work — with measurable results. EMS thus forms a central part of the Munich Volkstheater's marketing activities.”

Clara Unger
Digital marketing and communication
“The merging of various databases into the e-marketing suite worked perfectly thanks to the constructive support and short response time from StarMate consultants and now gives us a real 360° view of the buying behavior and interests of our customers. The findings can be translated into individually tailored campaigns — meaning that our audience also benefits!”

Juliane Weinberger
CRM & Marketing
Our active customers

Starmate has
digital and curious passengers on board

Bludenz Alpine Region Tourism | Appenzellerland Tourism | Bad Zurzach Tourism | Basel Passenger Shipping | Bavarian Radio | Bergson Kunstkraftwerk | Berliner Festspiele | Bernhard Theater | Bodensee-Vorarlberg Tourismus GmbH | Bosch BKK | Bregenz Tourism & City Marketing | Bregenzerwald Tourism | BRMedia Service |Bühnen Bern | CITAV... and many more.