Revolutionieren Sie Ihr Customer Engagement

Understand your customers

Analyze your data but smart

starmate is revolutionizing the customer experience through smart data analysis and AI-driven automation. Experience personalized interactions and targeted profiling that work seamlessly across all channels. Our technology enables proactive engagement and transformative insights that redefine your customer relationships.

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Personalized interaction & very high commitment

starmate: Automated customer interaction in seconds

The challenge of clearly evaluating customer interactions and deriving measures with existing CXM solutions is complex and time-consuming. As an AI-based CXM solution, starmate offers a new answer to the challenge of triggering customer engagements and responding to them within seconds. The integration of real-time analyses and automated measures creation creates a new dimension of customer engagement.

To the team

Before

After

BEFORE

No control

Your customer engagement information used to be blurry, gray, and incomplete. Optimizing campaigns successfully was exhausting and time-consuming.

AFTERWARDS

Full control & more engagement

Your customer engagements are now full format and in color. You can see at a glance which actions were successful and starmate has already suggested concrete new measures that increase your success. The success-relevant parameters are optimized in accordance with the new proposals.

fellow travelers

“Since 2015, we've seen a remarkable development in our email marketing. Since then, we have been able to respond specifically to the needs of our customers and significantly improve our communication. The results speak for themselves: Our opening and click rates have increased significantly. We are happy about the partnership and are looking forward to the next steps together with starmate! ”

Online Marketing & Digital Systems Consultant

“starmate has always shown how the e-marketing suite meets our specific requirements while acting modestly. Difficulties were clearly identified, without false promises. In the end, our expectations were even exceeded, which was all the more impressive. ”

Communications & CRM

“The e-marketing suite enables us to personalize mass communication based on user interests. Together with the motivated and competent team from starmate, we not only retain our customers, but also provide them with the appropriate content at every stage of the customer journey. This complete package offers us real added value”

First mayor

“Since we started using starmate's e-marketing suite, our internal processes have been significantly simplified. The intuitive user interface and extensive features enable us to manage customer relationships more efficiently and carry out targeted marketing campaigns. Since the introduction, we have seen a significant increase in our sales results and customer satisfaction. ”

Board/COO

“With starmate's e-marketing suite, we can now reach our audience even more precisely, whether for information or as part of advertising. By using EMS, we have been able to significantly advance our marketing strategies. Using the software is intuitive and easy to learn. And customer support is fast and friendly. It fits!”

Sales systems and CRM

“The E-Marketing Suite already impresses us with its versatile functions, as it makes the implementation of campaigns, such as newsletters, pension reminders or birthday greetings, particularly easy, fast and secure. In addition, it offers us the perspective option of setting up an interface to our customer data, which would significantly expand our marketing options. This is how we imagine digital customer loyalty.”

Head of Marketing

“We have been using the E-Marketing Suite for almost two decades. It allows us to address our guests efficiently and, as a standard solution, offers a remarkably high degree of individualization. This allows us to precisely map our target group structure and address it in a targeted manner. This flexibility combined with reliable support makes starmate an extremely valuable partner for us.”

Head of Marketing & Communications

“With EMS, we began successfully accompanying our theatre audience on their customer journey years ago. We are excited to see how we can further develop our customer relationships with starmate CXM.”

Tom Till
ceo

“Starmate's e-marketing suite enables us to communicate widely across the board as well as direct, customer-specific communication. With its interfaces, EMS enables efficient and data-based work — with measurable results. EMS thus forms a central part of the Munich Volkstheater's marketing activities.”

Clara Unger
Digital marketing and communication

“The merging of various databases into the e-marketing suite worked perfectly thanks to the constructive support and short response time from StarMate consultants and now gives us a real 360° view of the buying behavior and interests of our customers. The findings can be translated into individually tailored campaigns — meaning that our audience also benefits!”

Juliane Weinberger
CRM & Marketing

Our active customers

Starmate has
digital and curious passengers on board

We are looking forward to traveling with you

From...

eMarketing Suite

When we launched the e-marketing suite at Wilken 20 years ago, we were pioneers. Our solution became known as a practical and targeted marketing CRM. Our consistent customer focus has always been the basis for everything we do. Under the name starmate, the next generation will be relaunched in 2025 and raised to a completely new level.

Will...

starmate CXM

With starmate, we are also able to reach new galaxies in the areas of e-marketing and customer experience management in the long term. Starmate is our vision of respectful, high-quality communication on equal footing between brand and consumer. Determined and visionary, we are taking this path consistently and together with our customers towards a more digitally humane and bright future.

Your starmate crew

starmate is revolutionizing the customer experience through smart data analysis and AI-driven automation. Experience personalized interactions and targeted profiling that work seamlessly across all channels.

Björn

Reincke

“Part of the Wilken Software Group since 2006 and responsible for the “E-Marketing Suite” unit. With over 20 years of experience in CRM, I am looking forward to developing innovative solutions for your needs with starmate in the future. ”

michael

Reimann

“As responsible for consulting, I strive to ensure long-term success in your customer communication through excellent advice and tailor-made solutions: With starmate, we can do just that! ”

Arne

Eiermann

“As a product manager, I combine neurophysiology and perception with digital marketing and CRM. At starmate, I develop innovative solutions that are based on cutting-edge technology. ”

Henrik

Salzgeber

“I have been passionately shaping CRM and digital dialogue marketing for 25 years. Entrepreneurial value creation and brand building are at the center of my strategy and implementation. ”

Seda

Glombik

“In our crew, I am responsible for the holistic implementation of CRM projects. With my deep understanding of CRM solutions, I am solution-oriented in order to
To optimally meet customer needs. ”

Tanja

tailors

“At starmate, I optimize complex processes and thus contribute to smooth company management. My goal is to actively support corporate management as a reliable partner. ”

Some call it
Customer experience management.
We call it the future: starmate

Analyze your data but smart