We Deliver Customer Experience with Purpose

Executive Assistant Tanja wearing an astronaut helmet
Together we shape
the future

Together we shape the future of data-driven dialogue. At starmate, we're convinced: successful digital direct marketing happens where human relationships and technology go hand in hand. Guided by this conviction, we have spent over 20 years developing innovative software solutions for customer experience – experienced, professional, and fully focused on what really matters: lasting value for you and your target audiences.

Our Core Values: Values that Connect and Make an Impact

Our work, our company culture and our software are built on the four core values that define starmate:

We equip you with technology that reaches your audience: with heart. 💜

Start your customer communication today with state-of-the-art technology!

green-box

#TechWithHeart

Our technology has a heart: our people. In our development team in Ulm, we combine passion with precision. We act as Old Soul, New Tech: building on more than 20 years of experience, we develop with a full AI focus – but always with good judgment. We consolidate your data, enrich it with relevant parameters, and make it usable to personalize dialogue and create added value. Our technological solution always puts personal relationships and human connection front and center – because that's the only place it delivers genuine, respectful value.

#GrowTogether

As our customer, you're an integral part of this community. That's why we focus on hands-on collaboration and intensive knowledge sharing to set you and your organization up for the future. In masterclasses, local user groups, and webinars, we share our more than 20 years of industry expertise, with a focus on sustainable, partnership-driven development.
Together Toward Sustainable Success

A successful venture only succeeds together. We don't grow past one another, but with each other.

starmate's software developer Peter

#ValueDriven: A Stance that Provides Direction and Creates Value

What we do has concrete added value. We are a strongly values-driven company and, even in challenging times, we always stand for a clear position – championed by our management team. We embody #GermanMut (German courage) by not only developing innovation but also rooting it right here in Germany.

This stance is backed by multiple external awards:

  • German Customer Award for our outstanding customer focus.
  • Great Place to Work Award for our employee-focused company culture.
  • Top 100 award for our innovative strength.
  • Federal government funding as proof of our courage and forward-looking stance.

#RespectandReliability

We treat people with respect – in our communication, in our decisions, and in our day-to-day interactions.
Respect is the foundation of everything we do.

We say what we do, and we do what we say.
That's our definition of reliability at starmate.

This is how we build trust, long-term relationships, and collaboration on equal footing – internally and externally.

Seda: starmate employee

Our Culture: #PeopleMade – How starmate Works

Working at starmate is shaped by: trust, responsibility, and deep appreciation for every individual. We believe the best software is created when the people behind it act with passion and respect. We are #PeopleMade: a team of people who don't just build excellent software, but also live a company culture that unites innovation and humanity.

Our Mission: Relevance through Reduction

The flood of data is a challenge we solve for you. Our answer is: not more communication, but better communication.

With our software solution, you create goosebump moments in customer communication. We offer you communication that makes an impact – built on more than 20 years of experience, reimagined with a full AI focus. Our clear focus on relevance for the recipient is the key to compelling use cases and success stories.

Our Story: Where We Come From – Where We're Headed

2004

The original one-to-one concept is born together with Switzerland Tourism and brought to life technically.

2011

Two further major releases bring new modules and a complete overhaul of the software foundation.

2016

After rising to become the market leader in tourism in Switzerland and Austria, we expand our activities to Germany and the cultural sector.

2018

Our next major version goes live hand in hand with the introduction of the GDPR.

2024

We found starmate solutions GmbH, spin off the "E-Marketing Suite" product from the Wilken Group, and lay the foundation for one of the most innovative customer experience platforms.

2025

The base version of our starmate CXM sees the light of day and enters the beta phase with selected partners.

The original one-to-one concept is born together with Switzerland Tourism and brought to life technically.

After rising to become the market leader in tourism in Switzerland and Austria, we expand our activities to Germany and the cultural sector.

We found starmate solutions GmbH, spin off the "E-Marketing Suite" product from the Wilken Group, and lay the foundation for one of the most innovative customer experience platforms.

2004
2011
2016
2018
2024
2025

Two further major releases bring new modules and a complete overhaul of the software foundation.

Our next major version goes live hand in hand with the introduction of the GDPR.

The base version of our starmate CXM sees the light of day and enters the beta phase with selected partners.

Made in Germany
Welcome to our World: our seal of quality. At starmate, software is made in Ulm.

Meet the crew

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