We define CRM as the active management of customer data and relationship building. Beyond the technical functionality, we offer sound communication consulting to help you use your data and profiles strategically for dialogue. The foundation for highly individualized communication is a high-performance, structured, permission-based data setup.
Email remains a central channel for customer retention and driving sales. We focus on scaling relevance through deep personalization and advise you on aligning your email strategy for maximum impact. Everything we do is always fully GDPR-compliant.
For us, automation covers trigger and transaction management as well as individual, customer-centric campaigns. Our goal is to put customer needs at the center and deliver relevant campaigns across the entire lifecycle. We provide you with technical and strategic consulting expertise to make it happen.
Step 1: You’ve chosen starmate. Now the consulting begins with the onboarding process. Together, we work out how to implement your requirements.
Step 2: A team of consultants and developers configures the solution for you and your team — tailored precisely to your needs and everyday workflows.
Step 3: Together we build automated campaigns, optimize your data, expand your customers’ profiles, and provide ongoing content and technical guidance during day-to-day operations.
Turn your customer data into active value: with our consulting, your data structure becomes the foundation for targeted customer engagement.
starmate uses smart data analysis to increase the lifetime and value of your customers, reaching them exactly when it matters.
With starmate, you can personalize far more than just the salutation. Smart recommendations deliver relevant content based on your customers’ behavior.
Thanks to AI algorithms, your emails optimize themselves automatically — from the best send time to the perfect subject line.
We automate all your email marketing processes for maximum control and transparency.
Built-in reports and our recommendations make your success measurable.
The Tixly interface went live at the start of the season — by the end of it, transaction-based communication had visibly expanded. Since then, every relevant occasion is used for individual, targeted outreach: a major step toward automated, precisely tailored audience communication.
ecoplus achieved a significant increase in campaign relevance and a rise in repeat bookings — through clean data management, strategic automation, and smart segmentation.
How can subscription orders be handled digitally when the existing ticket shop isn’t built for it? The example of the Wiener Konzerthaus shows how the right technical extensions can simplify operational processes.
Our day-to-day work is built on values that guarantee trusted, results-driven collaboration. We firmly believe that honesty is the best policy.
